Wattletree Lane – Order and Ship

How to Order

My website has an online shopping cart that will allow you to order and pay directly using PAYPAL Worldwide, or if you prefer you can request an invoice to pay by direct deposit from an Australian bank account. ( Australian Residents only) All prices on this site are in Australian Dollars.

Shipping

Important: Your purchase will be shipped to the address listed on your Paypal account so please ensure that your address in Paypal is correct and matches the address you have supplied. It is up to you as the Buyer to ensure your details are correct at time of purchase to ensure you don’t incur extra postage costs for parcels sent to the wrong destination.

Kits & Supplies and most ready to wear items will be shipped within 3 working days of receipt of payment. You will be given a “make to order” time for any special/custom orders. All orders will be sent via Australia Post. I post international to selected countries. If you don’t see your country listed please email me. Any items which are made after ordering can take around 3 weeks to be made so they will be posted approximately 3 – 4 weeks from ordering.

DELIVERY TIMES
I inform you when a parcel is posted, with any further details.
Here at Wattletree Lane I use Australia Post see individual products for charges and package sizes.
All parcels are packaged securely, addressed as you provide.

Allow approx 7 business days for domestic delivery from this date.
International orders are approx 2 – 3 weeks from time of postage and will depend on customs & delivery within your own country. It can take time to go through customs and passed onto your countries delivery service.

In times of unusual weather or peak season please allow for extra delivery time.

All pieces are described and photographed carefully and are in pristine condition on dispatch. It will be carefully enclosed in bubble wrap, taped and secured, however if you find there is a problem with your purchase on arrival please email me within 7 days of receipt to discuss. You may need to provide photographs.

Payment

Payment is accepted through Paypal. You can also pay by credit card through Paypal without having to set up an account. Select “Paypal” at the checkout and follow the instructions. Please pay promptly as in cases of non-payment the sale will be cancelled after 3 days and the item re-listed. If you are a resident of Australia and wish to pay by direct debit please email me to request an invoice.

Refunds and Exchanges

There is no refund or return on pdf tutorials.

For other purchases if you have an issue with your purchase please email me within 3 days of receipt of items to discuss a resolution, a photograph of the item may be required.

Return of an item is at the purchaser’s expense unless previously discussed and accepted by WattleTree Lane.

Returns must be unused/unworn and must be in original packaging with all tags and labels intact. Original paperwork is needed to be sent with it for customs purposes. Please check your requirements carefully as I am unable to refund or exchange for change of mind.

Privacy Info

Your private details will never be sold or given to any third parties. It will only be used to supply your order and inform you about new products.